The iPhone 16 officially dropped on September 20, sending waves within the tech community across the UAE.

The phone has a variety of new features, ranging from Apple Intelligence — a groundbreaking AI system — to Visual Intelligence, which enhances the camera experience.

Returning Policy: Is there a catch?

“an Apple customer service agent confirmed that there are no charges applied if customers decide to return a box that has been opened, nor are there any additional fees.” -  Khaleej Times

The refund process can only take place in store or through call centre agents for purchases made in store. When it comes to online purchases, refunds can only be applied online or through call centre agents.

Here is a guide to returning your iPhone 16 in the UAE:

Purchases made in store

Users who purchased their phones in stores must visit the store or call the company's toll number on 8000 444 0396 between 10am and 7pm from Sundays to Thursdays. They cannot apply for a refund for the product online.

Then Apple Care agents will take on the request and the customers will have to provide their receipt, reasons for refund, and other information.

After receiving the product, a full refund will be made

However, customers must keep in mind some terms while the refunding process takes place:

Products can only be returned in the country of original purchase.

Apple provides softwares to help protect users from theft or loss. If these softwares are not disabled by the customer before returning the product, Apple may not take it back.

Purchases made online

If the customers buy the phone online, they can return it through Apple's 'Order Status' website.

Customers can also call the customer service if they want.

When applying for a refund, customers need to provide the following information:

Web Order number

Contact phone number

An address from where the goods can be collected.

When the application process is done, customers will receive an email that will contain the receipt which will have a Return Material Authorisation (RMA) number on it.

The phone must be dropped off at the chosen pickup point within five days of application.

How long does it take to complete the refund process?

The whole process takes 5-7 days.

It should be noted that any charge made by mobile service providers is the responsibility of the customer.

The starting prices for the latest iPhone 16 models in the UAE are as follows: the iPhone 16 begins at Dh3,399, while the iPhone 16 Plus is available from Dh3,799. The iPhone 16 Pro starts at Dh4,299, and the iPhone 16 Pro Max is priced at Dh5,099 for its base model.

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